The ABC is happy to provide our members with an opportunity to participate in the 22nd edition of the BLCCJ seminar “Delighting Customers in Japan”.

Renowned as one of the most challenging markets in the world, navigating Japan’s business landscape requires innovative strategies and keen insights into customer preferences.
“Delighting Customers in Japan” has been bringing together numerous esteemed executives from various industries to share their experiences and strategies for success in this complex market.

In this edition, we will welcome the following 3 distinguished speakers:

• Ms. Naheel Wafa Dajany
  Executive Vice President Alliances & International Affairs, All Nippon Airways Co., Ltd. (ANA)
• Mr. Ernest Higa
  Representative Director, Chairman & CEO, Higa Industries
  Representative Director, Chairman, Wendy’s Japan
• Mr. Rodrigo Lima
  President and Representative Director, Danone Japan

The presentations will be followed by a Q&A session and a networking cocktail. Join us to gain practical insights for success in the Japanese market!

Event Details
Date: Wednesday 1 July 2026

Time: 18:30 – 21:00 (doors open at 18:00)
18:00　Registration opens
18:30 – 20:00　Presentations + Q&A
20:00 – 21:00　Networking Cocktail

Venue: L’espace @ CCIFJ
Nihonbashi Honcho Ys Bldg. 1F, 2-2-2 Nihonbashi Honcho, Chuo-ku, Tokyo 103-0023

Participation Fee: JPY 7.000 ABC members / JPY 9.000 non-members
(fee includes food and drinks)

Language: English

Seats are limited to 5 for ABC members, first comes, first served.

Deadline for registration and payment is Thursday 25 June 12pm.
Any cancellations after 25 June 2026 or no-shows will be charged in full.

We look forward to seeing you there!

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